JOYOR S5-Z All-terrain Electric Scooter

JOYOR S5-Z All-terrain Electric Scooter

$528.00
$528.00
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JOYOR S5-Z All-terrain Electric Scooter
  • JOYOR S5-Z All-terrain Electric Scooter
  • JOYOR S5-Z All-terrain Electric Scooter
  • JOYOR S5-Z All-terrain Electric Scooter
  • JOYOR S5-Z All-terrain Electric Scooter
  • JOYOR S5-Z All-terrain Electric Scooter
  • JOYOR S5-Z All-terrain Electric Scooter
  • JOYOR S5-Z All-terrain Electric Scooter
  • JOYOR S5-Z All-terrain Electric Scooter
  • JOYOR S5-Z All-terrain Electric Scooter
  • JOYOR S5-Z All-terrain Electric Scooter
  • JOYOR S5-Z All-terrain Electric Scooter
JOYOR S5-Z All-terrain Electric Scooter

JOYOR S5-Z All-terrain Electric Scooter

Ride farther, ride smarter — 600W power and 55 km range built for the daily commute.
$528.00
$528.00
600W
Motor
≤55km
Range
45km/h
Speed
48V 13Ah
Battery

Delivery within 2-5 days
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Compatible Accessory

Policy Information

Welcome to Joyor Scooter. We are dedicated to providing a high-quality delivery experience for our customers across the United States. Please review our shipping terms below.

Fast & Free Shipping on All Orders

At Joyor Scooter US, we are committed to getting your ride to you as quickly and smoothly as possible. We offer Free Ground Shipping on all electric scooters and accessories within the contiguous United States.

Shipping Times & Carriers

  • Electric Scooters: All scooters are stocked in our local US warehouses. Orders are exclusively shipped via FedEx Ground.

    • Processing Time: Within 2 business days.

    • Delivery Time: Typically 2–5 business days after dispatch.

  • Accessories & Spare Parts: To ensure the most comprehensive inventory, accessories are shipped from our specialized factory in China via reliable international express (YunExpress or SF Express).

    • Estimated Delivery: 6–15 business days.

    • Note: If ordered with a scooter, accessories may arrive in a separate package with a different tracking number.

Order Tracking

Once your order is on the move, we’ll send a confirmation email with your tracking number(s).

  • Scooters: Can be monitored directly on the FedEx website.

  • Accessories: Can be tracked via the YunExpress/SF Express portals or all-in-one tracking sites. Tracking info is usually updated within 24–48 hours of dispatch.

Modifications & Cancellations

  • Before Shipment: Need to change your address or cancel? Contact us immediately! We offer Free cancellations and address updates before the item leaves our warehouse.

  • After Shipment: Once an order is in transit, we cannot guarantee address changes or cancellations. If a reroute is possible, any carrier-imposed fees will be the responsibility of the customer.

Returns & Refunds Summary

  • Defective or Incorrect Items: If it's our fault, we’ve got you covered. Provide photo/video evidence for a Full Refund or Free Replacement.

  • Buyer’s Remorse (Wrong Item Ordered): If you changed your mind, you can return the item for a refund (minus restocking fees) after it’s been inspected. Return shipping costs are the buyer's responsibility.

  • Shipping Delays: If your package is delayed more than 20 business days beyond the estimated date, you are eligible for a full refund or a free reshipment.

  • Accessories: Due to international logistics costs, returns for non-defective accessories are not accepted.

Contact Us

Got questions? Our US-based support team is here to help.

We stand behind every JOYOR electric scooter we sell. Our goal is to ensure you have a safe, reliable, and satisfying riding experience. If something is not right, we are here to help.

1. Order Cancellation

Before Shipment

You may cancel your order at any time before it has been shipped. A full refund will be issued to your original payment method.

After Shipment

Once an order has been shipped, it cannot be canceled. However, you may still initiate a return after delivery.

2. 14-Day Easy Return Guarantee

We offer a 14-day return window starting from the date you receive your order.

Eligibility Requirements

  • The item must be unused and in original condition
  • No signs of riding, modification, or damage
  • Original packaging and accessories must be included
  • Proof of purchase is required

Exclusions (Non-returnable Items)

  • Accessories & spare parts (unless damaged or defective upon arrival)
  • Personalized or custom-ordered products

Note: We reserve the right to refuse returns that show signs of use or damage caused after delivery.

3. Return & Refund Process

To initiate a return, please contact our support team:

Email: support@joyorscooter.us

Please include:

  • Order number
  • Reason for return
  • Photos or videos (if applicable)

Once approved, we will provide return instructions.

4. Return Shipping Policy

  • Customer remorse (e.g. changed mind): Customer is responsible for return shipping costs.
  • Defective / damaged / incorrect items: We will cover return shipping or provide a prepaid label when applicable.

5. Refund Processing

  • Refunds will be approved or rejected within 3–5 business days after inspection
  • Approved refunds will be issued within 5–10 business days
  • Refunds will be returned to your original payment method
  • Original shipping fees are non-refundable unless due to our error

6. Damaged, Defective, or Missing Items

Please contact us within 48 hours of delivery if your order arrives with any issues.

We may offer:

  • Replacement parts
  • Partial refund
  • Full replacement
  • Return & full refund

7. Important Notes

  • Returned scooters must not exceed minimal test use only
  • Heavy wear, crashes, water damage, or modifications may void eligibility
  • Unauthorized returns may be rejected

We strongly recommend recording an unboxing video for faster claims processing.

8. Late or Missing Refunds

  1. Check your bank account again
  2. Contact your credit card provider (processing time may vary)
  3. Contact your bank for processing status
  4. Email us if still unresolved: support@joyorscooter.us

9. Customer Support

We are committed to providing fast and helpful support.
Email: support@joyorscooter.us
Response time: 24–48 hours (business days)

Specification

Model S5-Z
Motor 600W
Speed 45km/h
Battery 48V 13Ah
Charging 5-7h
Range 55km
Net Weight 22.6kg
Load 120kg
Brake Front & Rear disc brake
Front Shock Absorber Yes
Rear Shock Absorber Yes
Frame Material Aluminum alloy
Pack Size 1190*245*500mm
Unfold Size 1215*610*1230mm
Fold Size 1120*610*525mm
Download user manual (PDF)

Warranty Policy

1. Warranty Coverage

All electric scooters purchased from our store are covered by a limited warranty of up to 2 years, starting from the date the original purchaser receives the product.

  • Warranty is non-transferable and applies to the original buyer only
  • Order number is required for any warranty claim
  • Warranty is automatically activated upon delivery

Important:
Modified scooters, batteries, or unauthorized repairs will void the warranty.

2. Warranty Timeline & Service Scope

 

Time Period Coverage
Within 15 days Return without reason (customer pays return shipping fee)
Within 30 days Return due to product defects
Within 2 months Replacement due to product defects
Within 6 months Free repair (return to designated warehouse)
Within 1 year Free replacement parts (battery: 6 months, others: 12 months)
1–2 years Free parts, customer pays shipping
After 2 years Paid repair & parts

 

3. What Is Covered

This warranty covers:

  • Manufacturing defects
  • Defective components
  • Shipping damage (must be reported promptly)

We will, at our discretion:

  • Repair the defective part
  • Replace the part
  • Replace with an equivalent model if necessary

4. What Is NOT Covered

This warranty does not cover:

  • Normal wear and tear (e.g. tires, brake pads, cosmetic damage)
  • Damage from accidents, collisions, or misuse
  • Improper assembly, maintenance, or storage
  • Unauthorized modifications or third-party parts
  • Water damage or corrosion due to improper care
  • Battery damage caused by misuse or improper charging

5. Warranty Claim Process

To submit a warranty claim:

  1. Contact our support team via email
  2. Provide:
    • Order number
    • Scooter serial number
    • Photos or videos showing the issue

Claims without visual proof may not be processed.

We will review your request and provide instructions within a reasonable timeframe.

6. Shipping & Service Responsibility

  • Customers are responsible for shipping costs unless otherwise specified
  • Labor costs are not included in warranty coverage
  • If return is required, we will provide instructions for the nearest service location

7. Shipping Damage Claims

If your scooter arrives damaged:

  • Contact us within 48 hours of delivery
  • Provide photos/videos of packaging and product

Failure to report within this timeframe may affect eligibility.

8. Limitation of Liability

This warranty is limited to repair or replacement of defective parts.

We are not liable for:

  • Indirect or consequential damages
  • Loss of use, revenue, or inconvenience

Some U.S. states do not allow certain limitations, so parts of this policy may not apply depending on your location.

9. Used Scooters

Warranty may still apply if:

  • The original warranty period has not expired
  • You can provide the original order number and purchaser information

10. Important Maintenance Note

To maintain warranty validity:

  • Keep electrical components dry
  • Avoid exposure to extreme conditions
  • Perform regular inspections and maintenance

11. Contact

For warranty support, please contact:

support@joyorscooter.us

Smart Power for Every Ride

600W Motor. 55KM Range. Turn Signals for Safer Riding.

Strong Power, Easy Climb

600W

Equipped with a 600W motor, the Joyor S5-Z delivers responsive acceleration and reliable performance for everyday riding.

20°

Handles inclines of up to 20°, making uphill rides smooth and effortless.

Double Front and Rear Suspension

Dual swingarm suspension front and rear delivers excellent stability and shock absorption, ensuring a smooth and controlled ride on any terrain.
All-Terrain Traction

High-performance 10" × 3" off-road pneumatic tires deliver enhanced stability and grip. The wide profile and aggressive tread ensure confident control across city streets and rough terrain alike.
Ride Further, Explore More

Powered by a 48V 13Ah battery, the Joyor S5-Z delivers a range of up to 45 km, giving you the freedom for daily commutes and extended rides.
Dual Disc Brakes

Front and rear disc brakes deliver consistent, reliable stopping power for safer, more controlled riding.

Exquisite details

Smart LCD Control

The multifunctional LCD display lets you manage settings and switch between 3 riding modes, cruise, and push mode. Enjoy full control with a top speed of up to 45 km/h.

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