Welcome to Joyor Scooter. We are dedicated to providing a high-quality delivery experience for customers across the United States. Please review our shipping terms below.

Fast & Free Shipping on All Orders

At Joyor Scooter US, we are committed to getting your ride to you as quickly and smoothly as possible. We offer free ground shipping on all electric scooters and accessories within the contiguous United States.

Shipping Coverage

We currently ship to the contiguous United States only. At this time, we do not ship to Alaska, Hawaii, Puerto Rico, PO Boxes, APO/FPO addresses, or other US territories.

Shipping Times & Carriers

• Electric Scooters: All scooters are stocked in our local US warehouses and shipped via FedEx Ground.

  • Processing Time: Within 2 business days.

  • Delivery Time: Typically 2-5 business days after dispatch.

• Accessories & Spare Parts: To ensure a wider selection of parts, accessories are shipped from our specialized factory in China via reliable international express services such as YunExpress or SF Express.

  • Estimated Delivery: 6-15 business days.

  • If accessories are ordered with a scooter, they may arrive in a separate package with a different tracking number.

Order Tracking

Once your order is on the move, we will send a confirmation email with your tracking number or tracking numbers.

• Scooters: Tracking can be monitored directly on the FedEx website.

• Accessories: Tracking can be checked through the YunExpress/SF Express portals or all-in-one tracking websites. Tracking information is usually updated within 24-48 hours after dispatch.

Large Item Delivery Notice

Electric scooters are large and heavy items. Please inspect the outer package when it arrives. If the package appears damaged, take photos before opening it and contact us within 48 hours.

Please keep the original packaging until you confirm that the scooter is in good condition. Original packaging may be required for returns, replacements, or warranty support.

Modifications & Cancellations

• Before Shipment: Need to change your address or cancel your order? Please contact us immediately. We offer free cancellations and address updates before the item leaves our warehouse.

• After Shipment: Once an order is in transit, we cannot guarantee address changes or cancellations. If a reroute is possible, any carrier-imposed fees will be the responsibility of the customer.

Returns & Refunds Summary

• Defective or Incorrect Items: If the issue is caused by us, we will help resolve it. Please provide photo or video evidence for a full refund or free replacement.

• Buyer’s Remorse or Wrong Item Ordered: If you changed your mind or ordered the wrong item, you may return the item for a refund after inspection. Return shipping costs are the buyer’s responsibility. A restocking fee may apply depending on the condition of the returned product.

• Shipping Delays: If your package is delayed by more than 20 business days beyond the estimated delivery date, you may be eligible for a full refund or a free reshipment.

• Accessories: Due to international logistics costs, returns for non-defective accessories are not accepted.

Contact Us

Have questions about shipping, tracking, or delivery? Our support team is here to help.

• Email: support@joyorscooter.us

• Response Time: Within 24 hours, Monday-Friday.

To help us resolve your request faster, please include your order number, tracking number, and photos if the package or item is damaged.

We stand behind every JOYOR electric scooter we sell. Our goal is to make sure you have a safe, reliable, and satisfying riding experience. If something is not right with your order, we are here to help.

Order Cancellation

Before Shipment: You may cancel your order before it has been shipped. Once the cancellation is approved, a full refund will be issued to your original payment method.

After Shipment: Once an order has been shipped, it cannot be canceled. However, you may request a return after the order has been delivered, as long as it meets our return conditions.

15-Day Return Window

We offer a 15-day return window starting from the date you receive your order.

To be eligible for a return, the item must meet the following conditions:

• The item must be unused and in its original condition.
• There must be no signs of riding, modification, damage, or misuse.
• The original packaging, accessories, manuals, and included parts must be returned together.
• Proof of purchase is required.

We reserve the right to refuse returns that show signs of use, damage, missing parts, or modification after delivery.

Non-Returnable Items

The following items are not eligible for return unless they arrive damaged, defective, or incorrect:

• Accessories and spare parts
• Personalized or custom-ordered products
• Items that have been installed, used, modified, or damaged after delivery

How to Start a Return

To request a return, please contact our support team before sending anything back.

• Email: support@joyorscooter.us

Please include the following information in your message:

• Order number
• Reason for return
• Photos or videos, if the item is damaged, defective, or incorrect

Once your request is reviewed and approved, we will provide return instructions. Please do not send items back without approval. Unauthorized returns may be rejected.

Return Shipping Costs

• Customer remorse or wrong item ordered: The customer is responsible for return shipping costs.
• Defective, damaged, or incorrect items: If the issue is caused by us, we will cover the return shipping cost or provide a prepaid return label when applicable.

For electric scooters and other large items, return shipping can be expensive. Please contact us first so we can guide you through the correct return process.

Refund Processing

• Returned items will be inspected after they arrive at our return location.
• Refund approval or rejection will usually be completed within 3-5 business days after inspection.
• Approved refunds will be issued to your original payment method within 5-10 business days.
• Original shipping fees are non-refundable unless the return is due to our error.

A restocking fee may apply if the returned product is not in original condition, has missing parts, or requires additional inspection or handling.

Damaged, Defective, or Missing Items

If your order arrives damaged, defective, incorrect, or with missing parts, please contact us within 48 hours of delivery.

To help us resolve the issue faster, please provide:

• Your order number
• Photos of the package and product
• A short video showing the issue, if applicable

Depending on the situation, we may offer replacement parts, a partial refund, a full replacement, or a return and full refund.

Important Notes for Electric Scooters

• Returned scooters must not exceed minimal test use only.
• Heavy wear, crashes, water damage, improper charging, unauthorized repairs, or modifications may void return eligibility.
• Please keep the original packaging until you are sure you will keep the scooter.
• We strongly recommend recording an unboxing video for faster claims processing.

Late or Missing Refunds

If your refund has been approved but you have not received it yet, please follow these steps:

1. Check your bank account again.
2. Contact your credit card provider, as processing times may vary.
3. Contact your bank for refund processing status.
4. If the issue is still unresolved, contact us at support@joyorscooter.us.

Customer Support

We are committed to providing fast and helpful support.

• Email: support@joyorscooter.us
• Response Time: Within 24-48 hours on business days.