Shipping policy

Welcome to Joyor Scooter. We are dedicated to providing a high-quality delivery experience for our customers across the United States. Please review our shipping terms below.

Fast & Free Shipping on All Orders

At Joyor Scooter US, we are committed to getting your ride to you as quickly and smoothly as possible. We offer Free Ground Shipping on all electric scooters and accessories within the contiguous United States.

Shipping Times & Carriers

  • Electric Scooters: All scooters are stocked in our local US warehouses. Orders are exclusively shipped via FedEx Ground.

    • Processing Time: Within 2 business days.

    • Delivery Time: Typically 2–5 business days after dispatch.

  • Accessories & Spare Parts: To ensure the most comprehensive inventory, accessories are shipped from our specialized factory in China via reliable international express (YunExpress or SF Express).

    • Estimated Delivery: 6–15 business days.

    • Note: If ordered with a scooter, accessories may arrive in a separate package with a different tracking number.

Order Tracking

Once your order is on the move, we’ll send a confirmation email with your tracking number(s).

  • Scooters: Can be monitored directly on the FedEx website.

  • Accessories: Can be tracked via the YunExpress/SF Express portals or all-in-one tracking sites. Tracking info is usually updated within 24–48 hours of dispatch.

Modifications & Cancellations

  • Before Shipment: Need to change your address or cancel? Contact us immediately! We offer Free cancellations and address updates before the item leaves our warehouse.

  • After Shipment: Once an order is in transit, we cannot guarantee address changes or cancellations. If a reroute is possible, any carrier-imposed fees will be the responsibility of the customer.

Returns & Refunds Summary

  • Defective or Incorrect Items: If it's our fault, we’ve got you covered. Provide photo/video evidence for a Full Refund or Free Replacement.

  • Buyer’s Remorse (Wrong Item Ordered): If you changed your mind, you can return the item for a refund (minus restocking fees) after it’s been inspected. Return shipping costs are the buyer's responsibility.

  • Shipping Delays: If your package is delayed more than 20 business days beyond the estimated date, you are eligible for a full refund or a free reshipment.

  • Accessories: Due to international logistics costs, returns for non-defective accessories are not accepted.

Contact Us

Got questions? Our US-based support team is here to help.