Refund policy

We stand behind every JOYOR electric scooter we sell. Our goal is to ensure you have a safe, reliable, and satisfying riding experience. If something is not right, we are here to help.

1. Order Cancellation

Before Shipment

You may cancel your order at any time before it has been shipped. A full refund will be issued to your original payment method.

After Shipment

Once an order has been shipped, it cannot be canceled. However, you may still initiate a return after delivery.

2. 14-Day Easy Return Guarantee

We offer a 14-day return window starting from the date you receive your order.

Eligibility Requirements

The item must be unused and in original condition
No signs of riding, modification, or damage
Original packaging and accessories must be included
Proof of purchase is required

Exclusions (Non-returnable Items)

Accessories & spare parts (unless damaged or defective upon arrival)
Personalized or custom-ordered products

Note: We reserve the right to refuse returns that show signs of use or damage caused after delivery.

3. Return & Refund Process

To initiate a return, please contact our support team:

Email: support@joyorscooter.us

Please include:

Order number
Reason for return
Photos or videos (if applicable)

Once approved, we will provide return instructions.

4. Return Shipping Policy

Customer remorse (e.g. changed mind): Customer is responsible for return shipping costs.
Defective / damaged / incorrect items: We will cover return shipping or provide a prepaid label when applicable.