Warranty Policy

Warranty Eligibility

The scooter must have been purchased directly from Joyor Scooter US.
Coverage applies only to the original purchaser and is non-transferable.
A valid order number and proof of purchase are required.
Coverage begins on the date the scooter is delivered to the original purchaser.
Only confirmed manufacturing or product-quality defects under normal use are covered.

New electric scooters are covered for 24 months. For approved warranty service requested after the first 12 months, the customer is responsible for all related shipping costs.

JOYOR Scooter Warranty Details

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Type	Warranty Period	Part Name	Warranty Coverage
Unit	24 months	Frame	Covered for confirmed structural or manufacturing defects that affect normal use. Damage caused by accidents, impact, overloading, misuse, or unauthorized modification is excluded.
		Stem
		Folding mechanism
		Front fork
		Handlebar structure
		Deck structure
Components	24 months	Motor	Covered for confirmed electrical or functional defects. Damage caused by water, accidents, external force, improper installation, incompatible parts, or unauthorized modification or repair is excluded.
		Controller
		Display
		Throttle
		Brake handle
		Charging port
		Wiring harness / lighting system
Battery	24 months	Original battery installed in the scooter	Covered for confirmed manufacturing or quality defects under normal use. JOYOR does not ship standalone replacement batteries or authorize customer battery replacement. For an approved battery claim, the complete scooter must be returned to our U.S. after-sales service point for inspection and repair.
Wear Parts	Normal wear not covered	Tires	Normal wear, aging, punctures, scratches, deformation, fading, and damage from regular use are not covered. JOYOR may review a wear-part claim if clear evidence shows a manufacturing defect before use or shortly after first use.
		Inner tubes
		Brake pads
		Brake discs
		Grips
		Foot pad
		Fenders
		Reflectors
		Decorative covers
		Kickstand

Warranty Claim Process

Contact JOYOR customer support at support@joyorscooter.us and briefly describe the issue, including when and how it occurred.
Provide your order number, proof of purchase, scooter model, serial number, clear photos or videos of the issue, and current shipping address.
Complete any troubleshooting steps or provide additional information requested by our support team. Do not disassemble, repair, modify, or return the scooter or any component without prior instructions.
If the claim is approved, JOYOR will determine the appropriate solution, which may include remote troubleshooting, replacement parts, repair at a U.S. service point, product replacement, or another suitable remedy. Return instructions, shipping responsibilities, and any applicable charges will be confirmed in writing.

Clear photos or videos are required to evaluate a claim. Missing or unclear information may delay the review or prevent approval.

Submitting a claim does not guarantee coverage. The final decision will be based on the warranty period, available evidence, product condition, and cause of the issue.

Damage During Shipping

If your scooter arrives damaged or incomplete, contact JOYOR customer support before assembling, charging, riding, or repairing it.

Please provide clear photos or videos showing:

All sides of the shipping box and any visible damage
The shipping label and tracking information
The internal packaging materials
The damaged or missing area of the scooter
The scooter model and serial number

Keep the original box, packaging, shipping label, and damaged parts until the claim is resolved. These items may be required for inspection or a carrier claim.

Depending on the circumstances, JOYOR may offer replacement parts, repair, product replacement, or coordination with the shipping carrier.

Exclusions From Warranty Coverage

This Limited Warranty does not cover damage, failure, or performance issues caused by:

Accidents, collisions, falls, impacts, improper transportation, racing, stunts, overloading, misuse, abuse, or neglect
Improper assembly, installation, maintenance, adjustment, charging, storage, or cleaning
Continued use after a warning, error code, abnormal sound, loose component, damaged cable, or other known problem appears
Water ingress, flooding, corrosion, salt or chemical exposure, fire, excessive heat, freezing conditions, or other environmental causes
Incompatible chargers, batteries, controllers, displays, motors, wiring, replacement parts, or accessories
Unauthorized speed, electrical, software, battery, or structural modifications, including removal of safety-related components
Improper repair, incorrect installation, or damage caused by third-party parts or services
Normal wear, cosmetic damage, fading, scratches, dents, surface deterioration, loss, theft, vandalism, or third-party damage
A removed, altered, or unreadable serial number or product identification label

Using a third-party repair service or non-JOYOR part does not automatically cancel unrelated warranty coverage. However, any damage caused by that service, part, installation, or modification is not covered.

Warranty Service Limitations

Warranty replacements may be new or functionally equivalent items, where permitted by law. Availability depends on the scooter model, production version, compatibility, and inventory.

Remove all personal items and non-original accessories before sending a scooter for service. JOYOR is not responsible for property left on or inside the scooter.

A repaired or replaced product or component remains covered for the rest of the original warranty period, unless a longer period is required by law or confirmed by JOYOR in writing.