Contact
We're here to help
Reach out to our support team anytime — we typically respond within 24 hours.
Room A17, 29/F, Grandview Centre, 7 Shing Yip Street, Kwun Tong, Kowloon, Hong Kong
Email: support@joyorscooter.us
whatsApp: +1 202 929 9733
Phone: +1 202 929 9733
How can we help?
Order & Shipping
Track orders, delivery updates, and shipping information.
Warranty & Repairs
Warranty support, repair requests, and coverage guidance.
Product Questions
Get help with product features, compatibility, and usage.
Parts Support
Find the right parts and accessories for your scooter.
Help Us Support You Faster
Share a few key details so our team can understand your request and respond more efficiently.
Information to Include
- Order number or the email used at checkout
- Scooter model and serial number, if available
- Clear photos or videos showing the issue
- A brief description of what happened
Typical Reply Time
Email
24-48 business hours
WhatsApp
1-3 business days
Warranty cases
After evidence is received